Abusive servicing occurs when a servicer, either through action or inaction, obtains or attempts to obtain unwarranted fees or other costs from borrowers, engages in unfair collection practices, or through its own improper behavior or inaction causes borrowers to be more likely to go into default or have their homes foreclosed. Servicing can be abusive either intentionally, when there is intent to obtain unwarranted fees, or negligently, when, for example, a servicer’s records are so disorganized that borrowers are regularly charged late fees even when mortgage payments were made on time.

There is significant evidence that mortgage servicers have engaged in abusive behavior and that borrowers have frequently been the victims. Documenting and taking action against these individuals can be done through the help of mortgage litigation professionals, such as those at Grossbart, Portney & Rosenberg, P.A.

Both parties have the opportunity to present evidence to support their claim during litigation. Mortgage servicers may have attempted an improper foreclosure against the borrower, charged ludicrous fees, forced-placed insurance or mismanaged escrow accounts, ultimately leading the borrower into greater financial hardship. 

As litigation proceedings continue, qualified attorneys such as those at Grossbart, Portney & Rosenberg, P.A. represent clients who have been taken advantage of by disruptive mortgage servicing organizations.